Cancellation Policy

We understand that sometimes you need to change your schedule. Guests who wish to change or cancel an appointment are kindly requested to provide 24 hours notice or a 50% cancellation fee will be charged to your account.

Appointment Policy

We recommend you book appointments in advance to secure your preferred date, time and therapist / stylist for your experience. We will contact you via SMS or phone 2 days prior to your treatment to confirm your appointment time.

Deep reserves the right to cancel non-confirmed appointments at any time.

Refund Policy

Please choose carefully – we do not issue refunds if you make a wrong decision.

If you have made an incorrect purchase – goods can only be accepted for exchange in unused, original condition and packaging

Gift vouchers if lost or stolen are not redeemable.

We do not issue refunds or exchanges without a receipt – please retain your receipt as proof of purchase.

Your Comfort

Please respect the quiet and privacy needs of other guests by making child-care arrangements for any appointments.

Your Treatment Needs

For your maximum safety and comfort, please let us know if you are under the care of a doctor or other alternative practitioner. In particular, please inform us if you are pregnant or have any allergies or health conditions so we can adapt the treatments to your needs.

Spa Etiquette

We ask you to arrive 15 minutes prior to your treatment. This allows you time to check in, enjoy a cup of Comforting Tea, complete your personal profile and relax.

Your treatment time is approximate and will include a consultation with your therapist, as well as home care recommendations and self-care rituals to continue your experience and results at home.

Gift Vouchers and Corporate Gifts

We are pleased to offer gift vouchers for single treatments, packages or a dollar value. Specific requests and corporate gifts can be arranged. Gift vouchers, corporate gifts and product orders can be placed and paid for by phone or e-mail.

Payment Options

We accept cash, EFTPOS, Mastercard, Visa.